Project Description

Challenge:
How does The Nature Conservancy (TNC), one of the most respected global environmental organizations, align its operational footprint with its mission to “conserve the land and waters on which all life depends”.

The California chapter of The Nature Conservancy (TNC) engaged MKThink to examine its operations and develop a strategy to manage its physical workplaces in a resourceful and environmentally conscious manner that maximizes its organizational effectiveness.

Context:
TNC’s offices were scattered across the state — established on an ad hoc basis to support professionals hired for specific projects or field initiatives.

The chapter headquarters in San Francisco faced skyrocketing commercial rents that strained its operational budget at its current square footage. Maintaining the current footprint would increase by $247,000, amounting to $2,950,000 over ten years.

TNC’s expansion beyond land acquisition into education, outreach, advocacy, and policymaking called for different resources, organizational structure, and office locations.

Assessment:
MKThink performed an in-depth assessment on what we have identified as the three primary components of the broader workplace system.

  • Place: Where the work is performed

  • Technology: Tools required to perform the work
  • Policy: Rules governing performance

The project team spent six-weeks conducting site observations and staff interviews and surveys at 6 office locations to collect qualitative data on processes, workflows, and work modalities. Facilitations with chapter leadership pinpointed facility issues and delineated organizational goals.

Using access control data and observed occupancies, they collected quantitative metrics on the utilization and occupancy of each office. The physical space characteristics of each site were inventoried with a custom iPad app.

Findings:
Employees’ surveys and utilization revealed valuable insights into how and how often employees utilize TNC’s physical office.

Insights drawn from this assessment outlined the parameters, criteria, and evaluation metrics for a long-term facilities master plan. That 50% of workstations go unused day-to–day pointed to excess capacity. This insight proved to be a key driver in developing the strategic solution.

Strategic Solution:
The strategic solution proposed a hub-and-spoke model that classified offices as hubs or regional offices. Design templates, developed from analytic insights, defined and standardized the spatial criteria for the two types with the flexibility to adapt to the particular layouts of each office. Space and technology criteria further defined requirements for a menu of workspaces typologies that aligned with identified work modalities.

TNC’s San Francisco headquarters served as the test case for rolling out the strategic solution. MKThink designed an open office layout coupled with a “hoteling” protocol. Well ahead of the current hot desking trend, hoteling (TNC) California replaced assigned, private offices and cubicles with assigned rolling file cabinets and reservable workstations, transforming the office into a 100% shared resource, a policy aligned with TNC’s mission of resource conservation. Doing away with private offices eliminated the formerly labyrinthine layout to improve way-finding and cultivate casual interactions between employees.

A variety of spaces and room types combined with the mobility of the file cabinets to present employees with a choice of workspaces—private, quiet, collaborative, tech-enabled—to tailor to the task at hand. The layout’s flexibility artfully responds to workplace needs. Retractable glass doors form a conference room, and when not in use, fold away to create a large open space that accommodates office-wide gatherings and public events.

State-of-the-art video conferencing rooms facilitate essential communication with employees in the field—achieving the stated design goal to foster collaboration among remote and transitory, loosely affiliated field staff. The user-friendly video conference rooms also reduce the environmental impact of travel between offices.